Delivery

Shipping Policy

Welcome to Moka Professional, your trusted source for high-quality drink powder products in Europe. We're committed to delivering your orders efficiently and reliably. Please review our shipping policy for a smooth shopping experience.

1. Order Processing Time:

  • Orders are typically processed and dispatched within 1-2 business days after payment confirmation.
  • During peak seasons or promotions, processing times may be slightly extended.

2. Shipping Methods and Times:

  • We partner with Mail Boxes Etc. (MBE) to deliver your products swiftly and securely.
  • Shipping times vary based on your location within Europe and the selected shipping method.
  • Estimated delivery times will be provided during checkout.

3. Shipping Costs:

Shipping costs are calculated based on the weight of your order, destination, and chosen shipping method.

  • Orders within Italy over €49.90 qualify for free shipping.
  • For orders to Portugal, Spain, France, Germany, the Netherlands, Belgium, Luxembourg, Denmark, and Slovenia, shipping is free for orders over €100.
  • For all other European Union countries, shipping is free for orders over €250.
  • For orders outside of Italy and the European Union, shipping costs apply.

4. Tracking Your Order:

  • Once your order has been dispatched, you'll receive a confirmation email with a tracking number.
  • Use this tracking number to monitor your package's status in real-time.

5. Shipping Restrictions:

  • We currently ship within Europe only.
  • Certain remote areas may have limited shipping options or longer delivery times.

6. Refunds:

  • Due to the nature of our products, they are not refundable.

7. Quantity Discounts:

  • Enjoy quantity discounts on bulk orders:
    • Over 20kg: 10% discount
    • Over 50kg: 20% discount
    • Over 100kg: 30% discount

8. Lost or Damaged Shipments:

  • In the rare event of a lost or damaged shipment, please contact us immediately.
  • We'll work with MBE to resolve the issue promptly and ensure your satisfaction.

9. Contact Us:

  • Have questions or special requests? Reach out to our customer service team.
  • Contact us via email, phone, or the contact form on our website.

Thank you for choosing Moka Professional. We appreciate your business and look forward to serving you again soon. Cheers to enjoying our premium drink powder products!